How to properly log a complaint to NPower situation room

From Yet Omotosho

Simple steps on how to send your complaint to N-Power situation Room Abuja

Dear fellow N-Power volunteers,

In regards to the numerous challenges and complaints from npower beneficiaries across the 36 states in Nigeria, I want to shed some light on how to send your complaints to N-Power Situation Room Abuja.

Read carefully the steps highlighted below;

Please clearly state your problem in the following order:

1. Full Names (First name, middle name, and last name)

2. Email: (let it be the email you used during application period unless there’s error in the email)

3. Place of Primary Assignment (PPA):

State/LGA:

4. Address:

5. Phone Number:

Complain:

6. Send to: support@npvn.desk-mail.com (2016 batch)

7. Send to: volunteersupport@npvn.ng (2017 batch)

NB: There is a separate email address for 2016 and another one for the 2017 batch depending on the category you belong.

The separation in the complaint e-mail address is to quickly track the cause of an issue, it’s advisable to send your complaint to the appropriate e-mail.

This is in addition to the fact that you can now send complaints directly to N-POWER within your NPVN portal with ease.

Sadiya Farouq, Humanitarian Affairs Minister

How to contact N-Power on Social Media Platform

Twitter: Create a twitter account and ask your question by mentioning @npower_ngin your tweet, your inquiry would be attended to. N-power is very responsive on twitter than Facebook.

Nairaland: Another active medium to contact N-power which volunteers and applicants haven’t adequately explore is Nairaland, the most famous forum in Nigeria.

An N-power dedicated trend has been created for the purpose of attending to N-power problems:

@NpowerNG on Nairaland

Instagram: @Npower_ng

Telegram:@NpowerNG

Facebook: @NpowerNG

You can ask your question here or head straight to N-power official social media channels.

You can also login to your NPVN dashboard, click “Report Issue” to send your complaints.

We therefore urge you to follow the guide in this post to get your issue resolved.

The option to select device will be made available, kindly remain patient and stay tuned for more information.

Reasons why you may want to contact N-Power Support:

1. Unpaid stipends

2. Error in your bank details

3. Unmatched name

4. Device Collection complaints etc

Thank you.

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