#Words On The Marble

“Do the ports provide good service and in a reliable manner? Is the service consistent? What of the safety of the cargoes, security of the shipment and the issues connected to documentation? How long does it take for documentation processes to be finalised in respect of clearance of cargo?

"Lack of automation of processes, time wasting in positioning containers and processing documents, lackluster and poor attitude of operators and government agencies to work and towards customers.
“So when we talk of customer service, these are small ingredients that will make a customer  rate  the port as  an efficient one. When all these things are not there, you cannot be talking about customer service.”

“If it will take them two days to clear their consignment in Cotonou while it takes them two weeks to do that in Nigeria, they will choose Cotonou.
“So they abandoned that agreement we had with them. If you go to Shippers Council, you will still see them there but they are not doing anything. “

Assistant Director, Enforcement and Compliance, Public Service Department, NSC, Mr Akujobi Chukwuemeka. On why The Shippers Council of Niger has jettisoned a Memorandum of Understanding it entered into with the Nigerian Shippers’ Council to ship transit cargo through Nigeria.